About the Service Excellence Award:
The Service Excellence Award is awarded to a business whose dedication to customer service has led to business success.
Finalist: Libro Credit Union
About: Libro is one of Ontario’s largest credit unions with 100,000 owners. A co-operative financial institution, Libro supports the well-being of people, businesses and communities through financial coaching and profit sharing. For more than 70 years, Libro has offered a full range of financial services for consumers, businesses and farms.
What makes Libro excellent in service? Libro’s commitment to customer service is entirely ‘prosperity focused,’ dedicated to acting in the best interest of their Owners (customers). Libro is always looking to help owners and communities achieve their visions for prosperity.
Finalist: Shaw Centre
About: Opened in 2011, the Shaw Centre is Canada’s meeting place. With 192,000 sq. ft. of flexible meeting space, 56,000 sq. ft. multipurpose hall, 28 meeting rooms and a stunning 21,300 sq. ft. ballroom, the Shaw Centre offers an unparalleled, environmentally-responsible setting and support for conventions, conferences, meeting and exhibits of all sizes.
Why does the Shaw Centre excel in service? The Shaw Centre is committed to community and enhancing the event experience for their clients. While providing top-notch customers service, the Shaw Centre also prioritizes corporate responsibility and serving their local community.
“Libro is successful because our sole focus is on growing prosperity. As a financial co-operative owned by our shareholders, we focus entirely on their well-being and the communities we passionately serve. Libro’s approach throughout the whole organization is that our customers/owners need to be better off because of what we do.”
Stephen Bolton, Head Coach, President & CEO, Libro Credit Union
“We have a great partnership with Ottawa Tourism and local hotels that house delegates. We all work together to attract more business to our city. We pride ourselves on great customer service and continually work to improve our offering through innovation and customer-centric programs.”
Nina Kressler, President & CEO, Shaw Centre